Customer Service Representative

job
  • SNI Companies
Sorry the Job you are looking for is no Longer available

Job Summary
Location
Largo ,FL
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
20 Nov 2024
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Job Description
Job Details
Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements and skills
  • The role is 100% onsite located in Largo, Florida
  • Working hours:8am to 5pm
  • Experience as a Customer Support Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work

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