Warranty Manager

Overview

The Warranty Manager is responsible for overseeing the day-to-day Warranty Department activities, working with Branch Managers, Service Managers, Caterpillar and our Allied OEMs to ensure that all warranty expenses are reimbursed.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Responsibilities

• Contributes to a positive work environment and promotes the vision, mission, and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Contributes to a positive work environment and promotes the vision, mission, and values of BMC.
• Completes all job responsibilities in a safe manner, promotes, and champions a safe and healthy work environment.
• Review warranty WIP and related reports to assure claims are processed promptly.
• Review claim settlements to ensure the payments received are complete and submit supplemental claims as needed.
• Review the Warranty Claim pipeline and assign workload to keep the claims process flowing and processed within required timelines.
• Review the Allied Claims pipeline and follow up to ensure claims are filed within required timelines.
• Assist the Warranty team to address any claims issues and resolve them promptly to submit claims.
• Review returned claims and assist if needed to make corrections within the Caterpillar timeline for updating.
• Review and update Customer Order to Invoice (COTI) in Uptake to complete warranty functions.
• Produce quotes for Extended Protection Plans and Extended Service Coverage for sales and service.
• Monitor reports from Warranty BOT to complete machine Extended Coverage enrollments and update DBS daily.
• Process and submit Goodwill claims for service loaner machines.
• Provide support as needed to address warranty questions or concerns at the branch level.
• Provide monthly reports for accounting and other departments as required.
• Manage warranty WIP to ensure warranty expenses are maintained within the monthly budget projections.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent required. Associate or Bachelor's degree in business related field preferred.
• Previous experience working with warranty claims is preferred.
• 4-6 years writing warranty at an equipment dealer (Caterpillar dealer or similar OEM) preferred.
• High degree of interpersonal skills with excellent written (detail oriented) and verbal communications skills is required.
• Must have basic technical knowledge of machine models and functions of both CAT and Allied.
• Must be an enthusiastic, hard worker with ability to complete time sensitive work based on self-initiative with minimal supervision.
• Knowledge of DBS and CAT Internet Sites (Simsi, SIS, Global Warranty) is a plus.
• Must be proficient with Microsoft Office Software.
• Ability to professionally and effectively communicate with executives, managers, employees, vendors and customers.
• Personal commitment to continuous improvement and service excellence.

Working Conditions

• The physical environment requires the employee to work inside throughout the day.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Position requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Must be able to lift varied weights.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.