Job Title: Digital Operations Analyst

Client Location: Oakville, ON, Canada; Hybrid

Starting: 12/02/2024

Salary/Pay Rate: C$32-38/HR; DOE

Firm, non-negotiable: No

Hours: Full-time

Duration: 12 months, Potential to extend

Job Description:

This is a 12 month assignment for engagement with the potential to extend.

Hybrid 2 days onsight (Tues/Wed) in Oakville, ON, Canada.

We're seeking a Digital Analyst to join our Digital Operations team, helping drive our digital evolution through data-driven insights and operational excellence.

Role Overview:

Support cross-functional digital operations between Product, IT, and Marketing teams, focusing on website analytics, user experience optimization, and digital channel performance.

Key Responsibilities:

• Analyze customer interactions and build funnel reporting using tools like Google Analytics, Looker/Data Studio, and Quantum Metric
• Monitor and optimize SEO health using tools like SEM Rush
• Translate complex data into actionable insights for leadership
• Support website functionality testing and validation
• Develop and maintain documentation for processes and procedures
• Participate in requirements gathering and project prioritization
• Monitor API performance and technical analytics

Required Skills:

• Experience with analytics tools (Google Analytics, Looker, Tableau, Quantum Metric)
• Understanding of digital marketing fundamentals and SEO
• Knowledge of HTML/CSS and web technologies
• Strong analytical and problem-solving abilities
• Excellent communication skills - ability to translate technical data into business insights
• Experience with Microsoft Office suite
• Nice to have: Google BigQuery

Ideal Candidate:

• Self-starter who thrives in ambiguous environments
• Strong researcher capable of finding improvements in complex situations
• Collaborative team player who builds relationships across departments
• Action-oriented with ability to work independently
• Experience with API monitoring and technical analytics
• Background in digital marketing technologies
• This role offers significant growth potential as our analytics initiatives expand, with regular exposure to leadership and opportunity to shape our digital strategy.