Staffing Agency: Apex System

Job Title: Customer Experience Specialist

Location: Hybrid in Fairfax, VA

Company: Apex Systems

Pay Rate: $41-$55 an hour Max

Status: Contract to Hire

Core Responsibilities:

• Develop and implement a customer experience (CX) strategy to ensure customer satisfaction and consistency.
• Create a roadmap for CX goals.
• Collaborate with CX professionals, developers, and stakeholders to provide a seamless customer experience.
• Embed customer-focused thinking into daily operations.
• Conduct customer outreach and research activities (e.g., interviews, surveys).
• Collect and analyze customer data to improve experiences.

Required Skills:

• US citizenship with the ability to obtain/maintain Public Trust Suitability.
• 3+ years of experience in CX, design thinking, human-centered design, and federal consulting.
• Strong problem-solving skills and attention to detail.
• Expertise in creating CX deliverables (e.g., journey maps, research plans).
• Ability to interpret customer research and provide insights.
• Collaboration skills with UX/UI designers and technical teams.
• Excellent communication and organizational skills.
• Experience with Agile/ methodologies and tools (e.g., Jira, Confluence).

Desired Skills:

• Knowledge in strategy, business development, and project management.
• Experience as a Scrum Master and with SAFe Certification.
• Experience using Microsoft PowerBI and/or Tableau
• Experience with DHS programs and cybersecurity.
• Proficiency in survey and analytics tools (e.g., Qualtrics, Google Analytics).
• Skills in data visualization and design applications (e.g., Adobe Creative Cloud, Figma).
• Experience with digital collaboration tools (e.g., Miro, Mural).
• Public speaking and presentation skills.