Ramp Service Agent

job
  • Signature Flight Support
Job Summary
Location
East Boston ,MA
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
21 Nov 2024
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Job Description

A Line Service Technician (LST) provides customer service for general aviation aircraft, crews, and passengers. They operate ground service equipment and follow company policies for efficient and excellent service.

  • Work as part of a team for safe and efficient aircraft services with a welcoming atmosphere
  • Collaborate with coworkers, customers, vendors, and crewmembers for efficient communication and task accomplishment
  • Service aircraft with fueling, de-icing, lavatory, and ground power services
  • Operate ground service equipment like fuel trucks, de-icing trucks, and stair trucks
  • Offer and deliver general aviation services to customers and crewmembers
  • Maintain safe, clean, and secure ramps and operations
  • Drive shuttle vehicles with passengers and/or luggage and cargo
  • Load and unload luggage and cargo into/out of aircraft and from/into the FBO or other location
  • Fuel handling including fuel quality control, receipt, inventory, and maintaining accurate documentation
  • Provide professional and friendly customer service with a positive and helpful attitude
  • Understand and comply with operational, safety, and customer service requirements
  • Understand and comply with security protocols as dictated by the airport and Signature
  • Create accurate records for time worked and activities performed
  • Abide by emergency response procedures
  • Recommend improvements to Signature's standards and procedures
  • Other duties as requested

To qualify, applicants must have:

  • High school diploma or GED
  • Minimum of 18 years of age
  • A valid state driver's license, with some locations requiring a CDL
  • Ability to pass background checks, drug tests, and airport security badge issuance
  • Must be legally authorized to work in the country of employment
  • Ability to successfully complete Signature's training programs
  • Ability to pass a color vision test for fuel inspection
  • Excellent verbal and written communication skills in English
  • Ability to perform simple arithmetic
  • Ability to work flexible schedules, including nights, holidays, and weekends
  • Preferred: Three to six months experience in aviation, customer service, or related fields

Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

  • Safely conduct flight line operations according to policies and procedures
  • Regular and reliable attendance for all shifts, including nights, weekends, and holidays
  • This is a physical job with extensive standing, walking, lifting, carrying, and other tasks
  • Excellent vision and coordination to move and direct aircraft and inspect fuel
  • Clearly communicate in English with others
  • Physically enter and exit motor vehicles and operate ground support equipment
  • Safely perform functions like fueling and de-icing from elevated heights
  • Ability to read, understand, and follow company policies, safety procedures, and relevant laws
  • Work well as part of a team and follow lawful directions and instructions
  • Ability to prioritize tasks and handle stressful situations with poise and professionalism
  • Independently prepare for arriving/departing aircraft and identify open job tasks
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