Our client is a tech firm located in New Jersey. This role can sit remote, as long as the candidate is located on the East Coast.

Responsibilities:

• Providing quality, professional and prompt customer service to all external and internal customers.
• Provide information about products and services
• Troubleshoot and resolve product/service issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Work in one or multiple queues/skill sets over various customer service platforms (email, telephone, social media, etc.)

Qualifications:

• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Bachelor's degree is required
• .5 + years experience - Recent college grads encouraged to apply!
• Experience operating computers and the ability to learn new software
• Strong problem-solving skills

The annual base salary range is $50k to $65k. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.