Job Ad: Director of Operations at Shahid Dental Group
Position: Director of Operations
Company: Shahid Dental Group
Location: Mount Pleasant, Texas
Job Type: Full-Time
About Shahid Dental Group:
Shahid Dental Group is a dynamic and growing dental organization with a vision to expand across Northeast Texas. With four established offices and plans to increase to 10, we are committed to operational excellence, a strong company culture, and a goal of achieving 25% EBITDA across all locations. Our team thrives in a high-performance environment that values leadership, accountability, and growth. We are now seeking a dedicated and experienced Director of Operations to oversee and enhance the performance of our current and future locations, ensuring they operate efficiently and deliver excellent patient care. This would be a multi-talented Director of Operations who will oversee every operational function—acting as COO, CMO, CFO, and IT leader—and work hands-on with teams at every level to drive performance and growth. To achieve these ambitious goals, we are seeking a hands-on and results-driven Director of Operations to lead the charge in scaling operations, improving performance, and developing our teams.
Key Responsibilities:
• Strategic Leadership Across Functions: Lead and integrate all operational areas including operations, marketing, finance, IT, RCM, and patient care protocols. Act as a key driver of growth across each department, ensuring efficient scaling as w
e expand. • Lead and manage the operational strategy for expanding from four to 10 dental offices in Northeast Texas, focusing on efficient growth, integration, and profitability.
• Operational & Financial Management: Oversee financial performance, budgeting, and P&L, maintaining a consistent 25% EBITDA at each location and across all locations. Use data to analyze KPIs and metrics, ensuring optimal performance across every area of the business.
• Marketing & Growth: Manage and execute marketing strategies to increase patient acquisition and retention. Ensure our brand remains strong and visible within each community we serve, fostering sustainable growth.
• Team Development & Coaching: Coach, mentor, and develop managers and team members across all roles, including office managers, front desk staff, clinical teams, and doctors. Provide hands-on support to strengthen leadership skills, streamline processes, and enhance team performance.
• IT & Systems Management: Oversee IT functions to ensure systems are streamlined, reliable, and support operational excellence. Implement technologies that enable efficient patient management, billing, and inter-office communication.
• RCM & Billing: Collaborate closely with the RCM department to improve billing processes, enhance cash flow, and reduce billing errors.
• Close Partnership with CEO: Work hand-in-hand with the CEO to execute on strategic goals and the company’s vision. Align with the CEO on all major initiatives, providing regular updates and insights that contribute to long-term business success.
• Culture & Patient Care Excellence: Foster a fun, collaborative, and high-performance work culture. Ensure all practices deliver exceptional patient care and maintain the highest standards in both clinical and administrative functions.
• Lead recruitment and talent development efforts to ensure we attract and retain top-tier talent that aligns with the company’s values and growth objectives.
Qualifications:
• Proven experience as a Director of Operations, or equivalent in a multi-location healthcare or dental organization, with strong expertise in managing multi-functional teams.
• Background in overseeing multiple operational areas, including marketing, finance, IT, and RCM.
• Financial acumen with a strong track record in budgeting, P&L management, and achieving financial targets, such as a consistent EBITDA.
• Strong coaching and mentorship skills, with experience in leading teams across various functions to improve performance and execution.
• Exceptional communication and leadership abilities, with a demonstrated capacity to align teams with organizational goals and drive change.
• Results-oriented mindset, with a proactive approach to operational excellence, growth, and strategic vision execution.
• Demonstrated success in talent acquisition and building high-performing teams that contribute to organizational growth.
• A proactive and results-driven mindset, passionate about operational excellence, growth, and leadership development.
• Expertise in analyzing KPIs and using data-driven insights to enhance operational performance.
• Strong track record in leading and scaling multi-site operations while maintaining profitability and operational excellence.
• Hands-on experience in coaching, training, and developing teams to improve performance and execution.
What We Offer:
• Competitive salary and performance-based bonuses aligned with growth and profitability goals.
• Opportunities for career growth as we expand across Northeast Texas.
• A collaborative and dynamic work environment with visionary leaders.
• Health benefits, retirement plans, and other perks that reward and support our team members.
How to Apply:
If you’re ready to take on a diverse and impactful role at Shahid Dental Group, apply today! Please submit your resume and cover letter to with the subject line “Director of Operations Application”.