The primary responsibility of a restaurant expeditor is to ensure that orders get to their table as quickly and accurately as possible. The expeditor passes customer orders to the kitchen staff; once they're ready, the expo inspects the dish to confirm that it complies with restaurant food quality standards. For example, if the restaurant hygiene regulations require food orders to be covered while being passed to customers, then the expo must ensure the staff does so. The expeditor then notifies waiters or waitresses to serve the orders to the appropriate tables. It is their responsibility to ensure a fast and smooth flow of work between the servers and the kitchen.
Customer Satisfaction:
A food expeditor must ensure that every service is delivered to the utmost satisfaction of the customers, which begins with ensuring that the restaurant atmosphere is clean and friendly. Some restaurants may require expeditors to perform server roles as well, which could include setting tables, clearing plates, arranging essential cutlery and greeting customers with a friendly tone.
Preferred Skills:
A food expeditor position requires a combination of skills, such as strong communication abilities and the ability to get along with a variety of personality types since the job requires working with restaurant employees and customers. A sympathetic ear, willingness to help and a warm and friendly personality are also a definite plus. Upscale restaurants place emphasis on well-spoken English abilities and an aptitude for good food. Experience in a fast-paced restaurant environment is also essential.
Job Challenges:
Expeditors work in high-stress environments where they must maintain a fast pace on a daily basis. Mistakes can cost in customer dissatisfaction; expeditors must handle a variety of behaviors to ensure smooth process flow and a pleasant environment for the customer. This job can have physical effects as well, as expediters may be required to stand for long hours and are exposed to hot kitchen environments on a daily basis.
Qualifications:
Be able to lift, reach, bend and stoop.
Be able to work in a standing position for long periods of time (up to 8 hours).
Must be able to lift up to 20 pounds without assistance.