Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Essential Job Duties:
- Handle phone and emails from customers.
- Call center functions to provide quality customer service.
- Ensure the company establishes and maintains constant communication with customers.
- Understanding of eBay and eCommerce sites (i.e. LKQonline.com)
- Knowledgeable on all aspects of product inventory, data entry, invoicing, cancellations, credits, and customer service inquiries.
- Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
- Generate sales from online leads.
- Assumes other duties as assigned.
EDUCATION AND/OR EXPERIENCE: - High School graduate required.
KNOWLEDGE/SKILLS/ABILITIES :
- Must have good written and verbal communication skills along and the ability to work well with others.
- Must have good customer relations skills.
MACHINES, EQUIPMENT, AND SOFTWARE: - Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.
PHYSICAL DEMANDS AND WORKING CONDITIONS: - This position requires sitting, standing, bending, and lifting. Must be physically able to lift boxes weighing approximately 30 lbs.
- Must have the ability to work under conditions of frequent interruptions and be attentive to details.
Benefits: - Health/Dental/Vision Insurance
- Paid Time Off
- 401k with Generous Company Match
- Company Paid Life Insurance and Long-Term Disability
- Short-Term Disability
- Employee Assistance Program
- Tuition Reimbursement
- Employee Discounts