Job Position: Call Center Representative
Location: Perry, GA 31069
Pay Rate: $16.00/hr
Shift: Mon - Fri (8am - 6pm) May be asked to work half day on a Saturday sometimes.
Position Overview:
We are currently seeking a motivated and friendly Customer Service Representative to join our client's team. In this role, you will be the first point of contact for customers, assisting them with equipment swaps, scheduling orders, and processing payments. Your effective communication skills and problem-solving abilities will be crucial in ensuring customer satisfaction and loyalty.
Key Responsibilities:

• Assist customers with inquiries regarding cable and internet services.
• Facilitate equipment swaps, ensuring customers receive the right devices.
• Schedule and coordinate installation or service orders efficiently.
• Process customer payments and address billing-related questions.
• Provide accurate information about products, services, and promotions.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain up-to-date knowledge of company policies and procedures.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance overall customer service quality.

Qualifications:

• High school diploma or equivalent; some college experience preferred.
• Previous experience in customer service or a related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computers and customer service software.
• Ability to thrive in a fast-paced environment while maintaining a positive attitude.
• Flexible availability, including evenings and weekends, as needed.