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Service Writer
Cynet Systems
Job Summary
Location
Hudson ,MI
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
23 Nov 2024
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Job Description
Job Description:
Responsibilities:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
nalyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments.
Develops positive relationships with key customers; resolves customer concerns regarding Client' or distributor warranties; explain charges to customers.
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
Skills:
Tech appointment scheduling.
Dealership or similar field experience.
Computer experience.
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