Customer Service Representative II

job
  • HonorVet Technologies
Job Summary
Location
Ashburn ,VA 22011
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
23 Nov 2024
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Job Description
Customer Service Representative II
Duration: 6+ Months contract with possibility of extension or FTE
Location: Ashburn Virginia, 20147
Work hours: Standard hour shift M-F
Job Description:
Duties:
  • Enter and check orders.
  • Handle customer phone calls and emails.
  • Handle quotes and issues and update RMA's.
  • Post sales and quotes follow up.
  • Run reports as assigned.
  • Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue.
  • Engage daily with Regional Manager to prioritize and plan workflow, tasks and activities.
  • Update relevant customer, account and opportunity information through various databases.
  • Perform customer needs analysis and recommends options based on those needs.
  • Support ISO quality system, quality policy and continuous improvement efforts.
  • Understand competitive landscape and accurately communicates company differentiators and value.
  • Responsible for helping train new employees as assigned by supervisor.
  • Responsible for contributing to a positive and productive work environment.
  • Other Duties as assigned.
Skills:
  • 1-3 years of experience.
  • Minimum of 1 year sales experience preferred.
  • Excellent communication skills, both written and verbal.
  • Excellent customer service skills.
  • Excellent organizational, analytical and interpersonal skills.
  • Detail-oriented.
  • Ability to work and multi-task in a fast-paced environment.
  • Previous customer service or technical experience preferred.
Education:
  • Associates or equivalent experience
Skills required:
  • Sales experience
  • Customer service representative
  • Customer service
  • Excellent customer service skills
  • Detail-oriented
Additional skills:
  • Quality system
  • Retail sales
  • ISO
  • Workflow
  • Manage accounts
  • Excellent written and verbal communication skills
  • Customer service oriented
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