Leica Biosystems mission of Advancing Cancer Diagnostics, Improving Lives is at the heart of our corporate culture. Were a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, youre helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.
The Service Coordinator for Leica Biosystems is responsible for supporting Field Service Engineers through the active dispatching of customer work order requests. This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of instruments, and places part orders for the Field Service organization. Works closely with Field Service Engineers and Field Service Management.
This position is part of the Services Business located in Deer Park, IL and will be onsite. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the Service Coordination Team and report to the Sr Manager, Service Coordination responsible for oversight of the active dispatch for Field Service Engineer organization. If you thrive in a fast paced role and want to work to build a world-class services organizationread on.
In this role, you will have the opportunity to:
+ Dispatch work orders to the Field Service Engineer team and coordinate complex scheduling using Salesforce.com for incoming repairs (emergency and non-emergency) and Preventative Maintenance as well as ordering parts for the work orders.
+ Provide outstanding internal and external customer communication via phone and email, including the coordination of new product installations in partnership with internal teams and external logistics partners.
+ Contact customers for bundle opportunities of repair and preventative maintenance work orders to maximize time and efficiencies.
The essential requirements of the job include:
+ Associate degree with 1+ years of customer service experience OR equivalent work experience (3+ years customer service experience)
+ Customer service experience in a high-volume call center or customer facing experience
+ Demonstrated analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail
It would be a plus if you also possess previous experience in:
+ Minimum 1 year of actively dispatching Field Service Engineers
+ Experience working with Salesforce.com and/or SAP
+ Previous experience in and through knowledge of the medical device and/or related industries
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whats next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
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