Customer Service Representative | Hybrid
Location:Tualatin, OR
Duration: 3+ Months of Contract
Hours: 7:30am - 4pm with a 30 min lunch
Local candidate, working a hybrid schedule which will start as 3 days in office, 2 days work from home. Its flexible which days they come into the office, but Wednesday does need to be one of the three days.
Good chance contract will be extended
Job Description:
Can you give a high-level overview of your team size, roles, its initiatives/deliverables, and any tool/technologies specific to your team/department/project they will be supporting: The Meter Services Coordination team oversees coordination and dispatching for the Metermen Journeymen, Service Inspectors, Energy Recovery Unit and Field Collection Reps. We are currently a team of 12, with 3 individuals supporting the Field Collection line of business directly.
We currently work with a variety of computer applications to process and dispatch the work, including our billing system (C2M), scheduling system (ARM Scheduler) and Meter Communication systems (RNI / Command Center), as well as other office programs like Teams, Outlook and Cisco IP Communicator (phone system).
Responsibilities:
This role will be solely responsible for handling all our reconnections that come in.
This includes resolving remote reconnect commands that have errored out, dispatching manual reconnect orders to the field and escalating complex reconnects to the appropriate teams.
This role will also be responsible for clearing and executing remote disconnect commands and escalating complex disconnects to the appropriate department, as well as taking calls from our Customer Service Advisors and Field Connect Reps to answer questions and resolve issues related to credit work.
This role will have a medium level of interaction with our team, especially while onboarding.
We use Teams, e-mail and communicate in-person in the office to help answer questions and align on the workload for the day.
What would you say is the top priority for the worker over the first few weeks/months? Ensuring they understand how to resolve Remote Disconnect errors and how to dispatch and escalate manual reconnect work orders.
Top 3 Must-Haves (Hard and/or Soft Skills):
1. Proficiency with computers.
2. Good written and verbal communication skills.
3. Good interpersonal skills.
4. Billing Experience.???????
Top 3 Nice-To-Haves (Hard and/or Soft Skills)
1. Coordination Experience.
2. Knowledge of electrical systems, metering and distribution systems.
Brief Job Description:
This position will work with our field collections team to disconnect and reconnect customers electric with remote meters.
This position will complete Meter Operations Coordination work. They will clear and dispatch customer re?connect requests, troubleshoot remote reconnect/disconnect errors, work the Meter Exchange email box making corrections to field and office errors related to metering, work CCB/MDM To Do's related to credit, meter exchanges, removals or installations, support Field Collections calls from field and CSAs, escalate and manage complex disconnects.