Job Title: Customer Service Representative

Duration: 12 Months Contract (Possibility of Extension)

Location: Franklin, MA

Pay: $20/hour on w2 basis without benefits

Job Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage ones time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

High school diploma or GED preferred.

2-4 years customer service related experience required.

Additional Notes

Onsite work. Reporting to 165 Grove St, Suite 70, Franklin, MA- warehouse

Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite.

Will need to be comfortable answering phones and have good customer service skills with external contacts.

Job involves data entry and possibly picking orders as well if not busy (nothing too large)

Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility.

Work is mostly independent but manager and another CSR will be in the office.

Onsite interview (1 round)

Thank you!