A leading wholesale distributor of paint, hardware, lumber, janitorial, and building supplies in Port Washington, NY, is on the hunt for a dynamic and enthusiastic Customer Service Order Processor to join their vibrant team! This role is perfect for someone who thrives in a fast-paced environment and loves the challenge of processing purchase orders from start to finish. You ll be the go-to person for handling customer inquiries and providing top-notch service via phone and email. If you have a knack for technology, a positive attitude, and a passion for delivering exceptional customer service, this is the opportunity for you!
Salary Range: $50,000-$60,000 / year DOE
Customer Service Order Processor Requirements:

• 1-3 years of customer service and inside sales experience
• Experience with order entry and following through the whole PO cycle
• High school diploma
• Punctual; exceptional with time-management and multitasking
• Tech-savvy; must be proficient in Excel; experience with proprietary ordering systems is a plus
• Detail-oriented; strong verbal and written communication skills
• Can-do attitude and great customer service skills
• Bilingual in English/Chinese/Spanish is a huge plus, but not required
• Must be able to work 100% onsite at the office in Port Washington, NY

• Answer questions regarding customer orders
• Take orders via phone, email, fax, and online and input them in the system
• Assist AP team with getting invoices paid as needed
• Investigate pricing issues and issue credits as needed
• Work cross-functionally with departments to stay up to date on the delivery status
• Upsell customers while creating a positive customer experience
• Multitask and shift priorities as needed to meet customer needs

• 80% medical, dental, and vision coverage for the employee. eligible after 60 days
• Annual merit increases and holiday bonus
• 5 days of PTO, New York Sick leave
• 401(k) options, available after 90 days
• Opportunity for career advancement under great leadership