Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values:  Inspire health.  Serve with compassion.  Be the difference

• Performs all technician functions specific to the space that the pharmacy technician is responsible for supporting

• Hazardous compounding as a significant portion of scheduled shifts

• Interprets and prepares medication orders by filling provider orders, medication kits/trays, automated dispensing cabinets, and floor stock requisitions.  Accurately completes the cart fill and code tray refills.  Handles all controlled substances in compliance with regulations and policies.         

• Demonstrates proficiency with work-related computer and automation skills through problem solving for automated dispensing cabinets, inventory management technology, label printers, unit dose packing machines, IV room automation, and other pharmacy-specific technologies. Accurately enters patient charges and credits as well.                                                                                                                                                      

• Contributes to the financial and operational well-being of the institution through management of inventory systems both perpetual and manually maintained

• Shift/Site technical leadership at acute care sites with less than 350 registered acute care inpatient beds or less than 8 technicians (retail)

• Contributes to an efficient pharmacy work environment by providing excellent customer service   to include, but not limited to answering the phone within three rings, servicing the pharmacy window in a timely and accurate manner, maintaining a clean and orderly work area, and being at work and prepared to start working at the beginning of each shift.

• Participates in training of new personnel and mentorship of new pharmacy technicians and pharmacy interns.

• Creates patient profiles in multiple software systems (dispensing software, patient management software, cover my meds, etc.)

• Conducts benefits investigations on all specialty prescriptions

• Assists pharmacists with prior authorizations/appeals

• Clarifies orders with pharmacist and/or providers as necessary

• Coordinates initial fills and refills for all specialty medications

• Educates patients/caregivers to specialty pharmacy services

• Facilitates/schedules delivery of medication to patients (home delivery or intercampus courier)

• Documents progress in various software platforms (EMR, patient management software, dispensing software, etc.)

• Follows up with office practices and/or patients to ensure receipt of medication

• Orders and maintains inventory of medications as needed

• Complies with all established policies/procedures for medication concierge program workflow to support Prisma Health discharges

• Creating a pharmacy-driven program for Prisma patients that works through medication assess barriers prior to discharge (i.e. cost, prior authorizations)

• Refining discharge medication assess opportunities

• Aid in the auditing and compliance of the 340B program focused on mixed-use settings

• Acts a liaison between the 340B program leadership and site level leadership, including the education of staff on best practices and helping to steer sites towards compliant procedures 

• As required, participates in site visits and discussion in the addition of new 340B sites as requested by the system 

• System and Automation Support Roles that do not expand across the entire health system that may include the following areas:  Informatics Support, Automated Dispense Cabinet Support, Billing/Charging Support and specialized roles as approved by the Pharmacy Director Cohort   

• Supports the education and training of both pharmacists and pharmacy technicians within their area of expertise.

• Maintains excellent customer service skills in communicating with many different stakeholders across the pharmacy enterprise including patients and caregivers, office practice staff, prescribers, pharmacists and pharmacy technicians, industry support, payors and payor support agents.                                                                                                    

• Participates in quality assurance/performance improvement or other projects as needed to develop or maintain best practices.

• Adheres with regulatory guidelines for pharmacy compounding of sterile and non-sterile preparations, including appropriate documentation as outlined by compounding policies.

• Contributes to and supports activities/tasks related to the pharmacy enterprise

• Performs other duties as assigned.