Job Details
Job Location
Hotel David Whitney - Detroit, MI
Position Type
Full Time
Job Shift
Day
Job Category
Admin - Clerical
Description
POSITION PURPOSE
To foster an ideal working environment and be a resource to staff members in the hotel by directing, supervising, and coordinating daily activities and routines for staff members. Including recruiting, on boarding, and employment, benefits, and training.
ESSENTIAL RESPONSIBILITIES

• Assist with the preparation of all documents and forms related to the staff member personnel files and the hiring process, including but not limited to pre-screening and reference checks.
• Administer all staff member insurance programs.
• Create and place recruitment advertisements in appropriate news media according to EEOC guidelines, with assistance from General Manager.
• Oversee Paycom system and assists staff in the use of self-service module.
• Maintain Staff Services information system with accurate staff records and comply with Federal, State, and local laws.
• Process and assist with Workers Comp paperwork as needed.
• Process and assist with Guest Liability Claims as needed.
• Attend Departmental Meetings to take notes & track any training sheets, including but not limited to Life Safety Trainings.
• Maintain and update Associate Communication Boards.
• Assist with data entry on Team Member Monthly Newsletter.
• Process staff requests relative to FMLA, FLSA, ADA, Pregnancy Leave, Temporary Disability Insurance, and any other regulation relating to employment law, while accurately tracking on Paycom system and keeping the Azul Corporate Office and General Manager abreast of all claims/concerns.
• Monitor, audit, and support Time and Attendance system.
• Ensure all job descriptions are accurate and up to date while maintaining control of all changes and updates.
• Record and track performance appraisals for both line and managerial level staff through the use of Paycom system.
• Monitor Azul Hospitality's Learning programs and ensure Department Heads are maintaining compliance with all staff members.
• Ability to maintain positive relations with line staff, and managers, and communicate concerns to upper management while maintaining the highest level of confidentiality.
• High standards in attention to detail, organizational skills, and accuracy.
• Ability to work alone on a broad variety of projects.
• Counseling managers on candidate selection and recommending candidates for hire.
• Arrange, provide, and ensure training of new staff members to include familiarization of property, standard operating procedures, and policies.
• Serve as a role model to all staff members, adhering closely to policies and procedures, and practicing the highest standards of performance. Set the highest possible example in conduct, temperament, punctuality, and standards of work.
• Monitor and recommend all staff member activities and programs on a quarterly basis including additions, deletions, and changes.
• Complete routine Labor Reports & Productivity report, as well as any other staff reporting as needed.
• Ensure that all administrative procedures are in place and functioning effectively.
• Ensure that all required reports are completed on a timely basis.
• Be prepared to advise the General Manager of all matters relating to Staff Services.
• Attend daily operations meetings and weekly leadership meetings.
• Be familiar with Staff Member Handbook, all company policies, and benefits so that he/she can intelligently answer questions to staff members he/she supervises and to obtain answers from Azul Corporate Office for any question about policies or benefits he/she cannot answer.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 90 percent or more of the time inside. Temperature is moderate and controlled by office environmental systems.
• Must be able to sit at a desk for up to ten (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 45 lbs. as needed.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with staff, supervisors, subordinates, occasionally clients and ownerships.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to travel on occasion, as needed.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs.
• Must have excellent leadership capability and customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess intermediate computer skills.
• Must possess basic computational ability.
• Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
• Self-driven and able to work independently.

EDUCATION

• High school or equivalent education required.
• Bachelors degree preferred.

EXPERIENCE

• Previous Hotel/Resort experience preferred.
• 1 to 3 years of Human Resources preferred

LICENSES OR CERTIFICATIONS

• Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

GROOMING
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.