Vice President, Customer Success

About the Company

Innovative enterprise data platform for Salesforce users

Industry
Outsourcing/Offshoring

Type
Privately Held

Founded
2012

Employees
51-200

Categories

• Information Technology & Services
• Computing Infrastructure
• Data & Analytics
• Hosting Services
• Information
• Computers
• Technology

About the Role

The Company is seeking a VP, CSM for North America to play a pivotal role in the success of the organization. The successful candidate will be responsible for leading and inspiring a high-performing customer success team, ensuring strategic alignment with company goals, and serving as the executive sponsor for top-tier customers. This role demands a leader with a proven track record in the Salesforce ecosystem, deep understanding of data governance, security, and compliance challenges, and the ability to drive revenue growth through proactive customer engagement. The VP, CSM will also be instrumental in establishing operational excellence, thought leadership, and fostering a culture of customer-centricity and continuous improvement. Candidates for the VP, CSM position should have at least 15 years' experience in customer success, account management, or a related field, with a focus on leading and scaling teams. Exceptional communication and presentation skills are essential, as is the ability to build strong relationships with both C-level executives and technical stakeholders. The role requires a project manager mindset, a passion for customer success, and the ability to prioritize and perform effectively in a dynamic work environment. The VP, CSM will be expected to engage in technical conversations on data security and governance topics, and to have a strong ability to translate customer challenges into solution-oriented discussions. Cross-functional collaboration, content creation, and a commitment to driving customer value and satisfaction are also key aspects of the role.

Hiring Manager Title
SVP CSG

Travel Percent
Less than 10%

Functions

• Sales/Revenue
• Account Management/Optimization