Customer Service Agent

Onsite in Newark, NJ

Hourly Rate: $16.50/hr

Why Join Us?

• Full-time employment with benefits starting on day one, including paid holidays.
• Base pay of $16.50/hr; earn $17.50/hr if bilingual in Spanish.
• Paid training to enhance your skills.
• A supportive and positive work environment.

Job Requirements:

• Must be at least 18 years old.
• High School Diploma or equivalent is required.
• Willingness to undergo a background check and drug test.
• Able to work from 10:15 PM to 7:15 AM any day of the week.

Role Overview:

As a Customer Service Agent, you will be the first point of contact for our clients' customers. Your responsibilities include answering calls, providing essential product information, and helping customers effectively. You will be informative, empathetic, and responsive to customer needs, ensuring their inquiries are resolved promptly.

Key Responsibilities:

• Address all customer inquiries related to tolling and administration, utilizing training and available resources.
• Identify and confirm customer needs to deliver complete and accurate information.
• Process transactions through our mainframe or web-based applications.
• Submit research requests in a clear and precise manner.
• Maintain an in-depth understanding of company policies and client programs.
• Communicate effectively with warmth and empathy.
• Adhere to confidentiality standards to ensure information is shared only with authorized individuals.
• Assist coworkers during peak times or in their absence.

Ideal Candidates Will Have:

• The ability to communicate complex information simply and clearly.
• A strong work ethic and commitment to excellence.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Previous customer service experience.
• Proficiency in navigating multiple applications and researching solutions.
• A passion for helping others and guiding them to the best resolution for their issues.
• An excitement for innovative technology.
• Skills in conflict resolution, especially with frustrated customers.
• The ability to thrive in a structured and high-volume call environment.
• Commitment to maintaining 100% attendance during three to five weeks of paid training.

Join our growing team and advance your career!

Apply Today!

This position offers an estimated pay of $16.50/hr, with potential for bonuses or incentives depending on business needs. Conduent also provides diverse employee benefits including health insurance plans, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

At Conduent, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.

If you are a person with a disability and need an accommodation to apply for or compete for employment with us, please download our accommodation form and submit it as instructed.

We value the health and safety of our associates and their families. While we do not require vaccination for most of our positions, you will need to provide your vaccination status, where legally permissible. This information is essential for your employment with Conduent.