Job Type
Full-time
Description
Join Our Growing Team at Peak Dental Services!
Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we're looking for an enthusiastic, full-time Call Center Customer Service Representative to join our dynamic team. If you're a motivated individual passionate about helping people, this is the perfect opportunity!
Why Peak Dental Services?
At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We're a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals. Plus, you'll enjoy the perfect work-life balance with weekends and evenings off !
Position Overview:
As a Call Center Customer Service Representative , you'll be our valued patients' first point of contact. You'll handle inbound calls, help schedule appointments, and provide exceptional customer service in a fast-paced, high-energy environment. Whether scheduling new patient appointments or assisting with existing patient needs, every day brings new opportunities to make an impact.
What We're Looking For:

• Experience in a fast-paced, inbound call center or customer service role (1+ years in the past 12 months)
• Strong communication skills : Clear, professional, and empathetic voice for connecting with patients
• A sales-driven mindset : Convert inquiries into appointments and ensure the best care for our patients
• Critical thinking & problem-solving skills : Ability to think quickly on your feet and take action independently
• Customer-focused attitude : We're looking for people who are passionate about providing excellent service
• Ability to multitask in a fast-paced environment while maintaining a high level of accuracy

What You'll Do:

• Answer and assist inbound calls from new and existing patients
• Schedule appointments and coordinate communication between offices and staff
• Assist patients by answering questions, transferring calls, and updating account information
• Work with multiple dental systems to efficiently manage appointment schedules
• Maintain call quality standards and meet call center KPIs
• Demonstrate exceptional customer service at all times, ensuring every patient feels valued

Work Hours:

• Monday - Friday, 7:00 AM - 5:00 PM (8-hour shift)

We Offer Competitive Benefits:

• Medical, Dental, and Vision insurance
• Voluntary STD-LTD and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401K Match
• Employee Discounts
• And much more!

About Us:
Peak Dental Services was founded in 2008 by Dr. Douglas Peak and his son A.J. Peak. Their vision was simple: to build a dental practice that offers exceptional care and an outstanding patient experience. With a background in business and dentistry, they quickly recognized the need for a strong team to help grow the business-and that's where YOU come in! Our team is passionate about making a difference, and we welcome motivated individuals who share that same commitment.
Ready to Join Our Team?
If you're looking for a rewarding, fast-paced role where you can make a difference and have fun doing it, apply today! Peak Dental Services is growing; we want you to grow with us.
Don't miss out on the opportunity to join a thriving company and take your career to the next level with Peak Dental Services. Apply now! Applications will be received through December 31st, 2024

• Hourly compensation between 17-20/hr DOE
• Predictable schedule working Monday-Friday 8a-5 pm

Requirements

• 1+ years of recent experience as a Call Center Representative or in an administrative role
• Minimum typing speed of 40 WPM
• Medical setting experience is a plus but not required
• Strong written and verbal communication skills
• A passion for customer service and helping others!

Salary Description
Starting at 17.50/hr