**Overview**

Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.

**Responsibilities**

+ Responsibilities depend on assigned level (I, II) and business needs

+ Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved

+ Escalates call in accordance with department procedures

+ Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved

+ Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions

+ Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities

+ Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management

+ Other duties as assigned

**Qualifications**

+ High School diploma

+ Experience working in materials distribution or logistics required. Experience working in healthcare desired

+ Minimum 2 5 years experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics

+ Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication

+ Good interpersonal skills, verbal and written communications skills are required for the successful management of this function

+ Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes

**What We Offer:**

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

**_Come Join Our Team!_**

**Job Locations** _US-PA-Philadelphia_

**Posted Date** _4 weeks ago_ _(10/3/2024 9:20 PM)_

**_Requisition ID_** _2024-18705_ **_# of Openings_** _1_ **_Category (Portal Searching)_** _Administrative/Clerical_ **_Position Type (Portal Searching)_** _Regular Full-Time_