Overview:
?Become Our Next Star Receptionist!?
Douglassville Veterinary Hospital has an opportunity for a
Full-Time Experienced Veterinary Receptionist to join our team!
Veterinary Experience Required
Douglassville Veterinary Hospital is a 7 doctor, AAHA certified veterinary hospital that specializes in the care of dogs and caats. We offer an array of services including orthopedic surgery, ultrasound, dentistry and more.
We believe in inclusive decision-making and value the entire team's input. We promote constructive feedback and adopt a team-based approach to medicine. Acknowledging individual strengths and weaknesses, we ensure that every voice is heard and encourage team members to contribute their unique skills, ideas, personalities, and abilities.
You can expect to participate in team bonding with organized events like ice cream sundae parties, bingo, scavenger hunts, spirit weeks, and more. Friendly competition is encouraged an often rewarded with prizes, and we celebrate each other's successes.
We want an experienced veterinary receptionist who will integrate well with our team, known for its stability and low turnover. Our culture is built on teamwork, continuous learning, and mutual growth. We maintain professionalism while keeping the atmosphere light and enjoyable, aiming for our team to eagerly anticipate coming to work.
Supporting education is very important to us. We are in the process of initiating internal Continuing Education (CE) development, doctors conduct lectures and wet labs to foster growth from within. There is a strong commitment to supporting education and career growth.
Our hospital is in a growth phase. This fall, we will welcome a new doctor to our team. Additionally, we will be adopting 'Scribe Note' as our charting tool and periodically offering learning opportunities led by doctors.
Our leadership team is responsible for creating a culture that embraces MVP's core values. Our team embraces continual improvement of patient care and provide the best support staff to our doctors.
At the core of our work is our values. These include Doing the right thing when no one is watching, Team Work (Together Everyone Achieves More), Accountability - Do what you say and say what you do, Continuous Improvement and Service - every interaction matters.
Our core values are also the basis of our growing culture. Living and embracing our values ensures that you will have excel at our hospital.
COME JOIN OUR TEAM!
Location: 105 Griffith Dr., Douglassville, PA 19518
Shift Details: This is a full- time position (30+ hours/week)
Pay Range: $15.00 - $20.00/hour (based on experience)
What We Offer:
???? A dynamic and supportive team environment where collaboration and compassion are valued.
???? Opportunities for growth and advancement within our rapidly expanding practice.
???? Get the work-life balance you deserve with a great schedule
???? Competitive compensation and benefits package, including medical, dental, and vision coverage.
???? 401K plan with company match
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities:
How you'll make an impact:
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patients medical records.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications:
Required Knowledge, Skills and Abilities:
- Demonstrated commitment to MVP core values.
- Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
- Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.