Customer Service Rep Location: Fargo, North Dakota(Afternoon Shift 9:30 am-6:00 pm, M-)
Pay: $20/hr
Duration: Contract with the potential to hire
Responsibilities: - Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamp
- Process changes or cancellations to delivery orders
Qualifications: - Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have: - High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003