Position Title: Front Desk Associate
Part Tme Shift
We operate as a 7 day work week. Holiday's are required. Must be able to work weekends.Flexibility to work other shifts is a plus.
Job Description:
Responsible for providing quality guest service as it pertains to service of tenant needs.
Front desk operations to include: dealing with customer service issues and solutions, concierge services, and front desk liaison between guests, partners and tenants and The Forum management with the ability to handle all tasks in a gracious and professional manner. Accuracy with daily accounting procedures is a must.
Duties & Responsibilities:
•Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever
time of day.
•Provide gracious and efficient telephone service as it relates to general services. Calls should
be answered promptly and knowledgeably, always ensuring complete and accurate information.
•Complete all items as listed on shift checklists.
•End of shift reports
•Maintain a daily ledger of events to be provided in EOS.
•Take, record and relay messages accurately, completely, and legibly.
•Communicate pertinent information to designated departments/personnel.
•Provide Concierge service - knowledge of local restaurants, special events, attractions, and guest amenities.
•Keep the front desk as well as lobby areas clean and well organized.
•Assist with reservations calls in a professional manner.
•Legibly document maintenance needs and submit to the Manager.
Qualifications:
•At least 6 months experience in a similar capacity.
•Basic knowledge and skill with using office equipment and software such as Microsoft Word, Outlook, internet,
copy, fax, etc.
•Be able to work in a standing position for long periods of time (up to 5 hours).
•Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through,
courtesy, cooperativeness and work with a minimum of supervision.
•Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding. Secondary language of Spanish is helpful but not a requirement
•Ability to accurately compute and manipulate mathematical calculations.
•Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists
•Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
•Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
•Punctuality and regular and reliable attendance.
•Honesty and Integrity
Night hours required.
Responsible for representing the ministry with a positive and professional attitude.
Responsible for taking care of guest requests at the front desk/reception.
High school diploma or general education degree (GED)
Previous front office or hotel experience preferred.
Ability to work with computers.
Ability to perform accurate functions using a calculator.
Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.
The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge, and a housekeeper.
Ability to handle cash and credit transactions.
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.
Ability to multi-task and handle stress in busy seasons.