Description
Welcome customers, visitors, and clients with a friendly and professional demeanor.
•Process cash, credit card, and check transactions accurately and manage daily cash handling procedures, including balancing receipts.
•Answer and direct incoming phone calls to the appropriate department or individual, and take detailed messages when necessary.
•Assist with scheduling appointments, including service visits, meetings, and customer follow-ups.
•Maintain a clean, organized, and welcoming front desk and reception area.
•Respond to customer inquiries and provide information about the dealership's services and promotions.
•Handle incoming and outgoing mail, packages, and deliveries.
•Perform various administrative tasks such as filing, data entry, and managing records.
•Coordinate with various departments to ensure a seamless and positive customer experience.
•Maintain confidentiality of sensitive customer and company information.
•Assist with inventory and ordering of office supplies.
Requirements
•High school diploma or equivalent required.
•Previous experience in a receptionist, cashier, or similar customer service role is preferred.
•Strong customer service skills with a friendly, approachable, and professional demeanor.
•Excellent verbal and written communication skills.
•Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with dealership management software.
•Strong organizational skills with a keen attention to detail.
•Ability to multitask and manage time effectively in a fast-paced environment.
•Professional appearance and conduct.
•Flexibility to work varied hours, including evenings and weekends, as needed.
Working Conditions:
This role is primarily based in a dealership or office setting. Requires prolonged periods of sitting and occasional light lifting. Must be comfortable engaging with the public and handling financial transactions.