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The Opportunity
Description
We're looking for a HR Coordinator , working in IT (excluding Telecommunication) industry in Atlanta, Georgia, United States .

• Provide superior customer service to employees and managers of the company via our Concierge customer portal, and other social channels.
• Support our knowledge base within Concierge; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees' self-service.
• Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data.
• Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
• Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.
• Maintain appropriate level of process, program, and policy knowledge in order to assist employees.
• Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process.
• Assist with User Acceptance Testing for system enhancements.
• Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
• Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.

• 1 year prior work experience in Human Resources or a centralized customer service environment preferred
• Prior experience with Workday HCM or similar HRIS is desirable
• Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
• Excellent verbal and written communication skills
• Ability to navigate and collaborate with employees through personal circumstances
• Ability to diagnose a problem and lead correction efforts through effective communication and execution
• Superior employee experience focus
• Ability to navigate in a high-paced evolving environment with contending priorities
• Ability to maintain confidentiality in all aspects of job responsibilities
• Appetite for growth and desire to drive process improvements applying technology
• Work effectively in a team setting
• Experience working in HR shared services organization for an established company is ideal