**this role is fully remote but you need to be commutable to NYC if needed**The Care Management Support Coordinator provides assistance to the Care Manager and other staff in the resolution of member related issues. This includes:Communicating with members and their families regarding information about MA, FIDA and MAP products and services.Providing summary reports and resources for care coordination related activities.Participating in non-clinical customer service and assessment for members enrolled in the Health Plans MA, MAP, FIDA plan in collaboration with the Care Management department and other healthcare professionals.This position is very phone heavy! 80% of the day will be spent communicating with members, conducting assessments and providing education on plans / policies.Schedule is 9am - 5pm, Monday - Friday (EST) - there is a chance to flex to different days or hours as needed!Experience Required2 Years Experience in a Call Center focused Customer Service environmentExperience in healthcare organization preferredProficiency in MS Word, Excel, and data systems requiredAbility to work Remote / From HomeAble to commute to NYC if neededMedix is acting as an Employment Agency in relation to this vacancy.