Job Title: Call Center Representative
Job Summary:
We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information on our products and services. This role requires strong communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:

• Respond to customer inquiries and complaints via phone, email, or chat in a friendly and professional manner.
• Provide information about products, services, policies, and processes.
• Document all interactions accurately, updating customer records and logging issues for analysis.
• Meet performance targets and service quality standards, including call handling time, first call resolution, and customer satisfaction.
• Assist in processing orders, forms, applications, and requests from customers.
• Stay updated on company products, policies, and procedures to provide accurate information.
• Escalate complex issues to appropriate team members or departments as necessary.

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to remain calm and patient, even under challenging situations.
• Good problem-solving skills and attention to detail.
• Familiarity with CRM systems and call center software.
• Proficiency in Microsoft Office Suite and basic computer skills.