Ocean Freight Customer Service Specialist

job
  • FNS, Inc.
Job Summary
Location
Ridgefield Park ,NJ 07660
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
27 Nov 2024
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Job Description
Company Overview
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation's top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member's work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member's work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
To Discover more, please visit our website at
Location: Ridgefield Park, NJ
Responsibilities
  • Perform regularly reports and communication with key clients.
  • Gather information from clients to determine their shipping needs.
  • Monitor the progress of shipments to ensure that goods arrive promptly and undamaged.
  • Managing customer management software to keep client records accurate.
  • SSL Invoice receipt and system management
  • Additional projects as needed.
Qualifications
  • Bilingual - English/Korean preferred.
  • Bachelor's Degree
  • Microsoft Office Suite
  • Attention to detail
  • Knowledge on MS office including excel and word
  • Able to work as team
  • Great communication skill
Benefits (Full-Time ONLY)
  • Health, Dental, and Vision PPO Insurance
  • Life, STD, LTD Insurance
  • 401(K) Plan
  • Paid Time Off
  • Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
  • Years of Service Awards
  • Education Assistant Program (Based on Eligibility)

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