Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Caf Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.
We are looking for an experienced Reservations Agent for Riggs Washington DC. Our ideal Reservations Agent thrives in a non-stop environment, has a can-do attitude, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes. The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.
Our culture is entrepreneurial, team-oriented & creative. Unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.
Core Essential Functions
•Greet guests in a warm, personable, sincere, and friendly manner.
•Provide guest with information they inquire about (i.e. hotel's information, nearest spa, etc.).
•Answered incoming calls and assisted with reservations, confirmations, room requests, and questions.
•Make calls, schedule recreational activities on behalf of guests on their chosen location.
•Process guest's reservation requests.
•Anticipate guest's needs and create personal and memorable experience and solutions.
•Collaborate and communicate with all departments to ensure seamless guest satisfaction.
•Comply with all company policies and procedures.
This position requires the following knowledge, skills and abilities.
•Hotel Experience is not required - Fun and welcoming personality is a MUST
•Ability and willingness to learn and maintain knowledge of current hotel and nearby events information
•A minimum of 1-2 years hospitality experience is preferred but not required
•Prior experience as a reservation agent is highly preferred
•Excellent communication skills; both verbal and written is a MUST
•Possess poise, elegance and calm demeanor in all situation
•Exceptional Organizational skills
Pay Range: Hourly $20-$22
Benefits
At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity
Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.
Location: Washington, DC