Overview:

At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.

If you are a current associate of Primo Water, please apply via myADP.

Pay Rate: $17.00 hourly

Location: Lakeland, FL

Shift: M-F 10:15am-7pm

• Knowledge in the use of Microsoft Office applications including: Word, Excel, PowerPoint and Outlook.
• Previous experience in a customer service environment
• Preferred Bi-lingual.
• Supports values and daily actions and decision, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.
• Attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.
• Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
• Meets commitments, works independently, accepts accountability, handles changes, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Synthesizes information - Combines and integrates information in order to make sound conclusions, recommendations, or decisions.
• Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Develops and maintains collaborative working relationships that facilitate working across boundaries, groups, or organizations and facilitates the achievement of goals.
• Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers.

At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally.

The Primo Life Advantage: Enjoy a comprehensive benefits package designed to support your overall well-being:

• Full suite of health benefits including Medical, Prescription Drug, Dental, Vision, and Life Insurance
• Income protection, Paid Time off, and Holidays
• 401(k) Savings Plan with employer contributions
• Opportunities for personal and professional growth

Ready to make waves in your career? Join us in our mission to create healthier lives, communities, and a healthier planet. Apply now to become a key player in the Primo Water success story!

Visit to learn more about Primo Water North America. Primo Water is an Equal Opportunity Employer committed to diversity and inclusion.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Primo Water. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Primo Water seeks such skilled and qualified individuals to share our mission.

• The Customer Care Rep Task position is responsible for the resolution of customer issues and maintains a commitment of customer care and ensures that the customer's needs are met.
• Anticipates the customer needs and provides advice in order to deliver appropriate solutions to the customer.
• Handles and resolves and as a last resort routes inbound calls by identifying customer needs focusing on a one and done philosophy.
• Provides specific information, updates on delivery, etc.
• Schedules service requests and appointments.
• Records complaints and overcomes objections respectfully.
• Acquires and applies knowledge of products, services and processes.
• Leverages systems and processes efficiently and effectively.
• Meets or exceeds established goals.
• Able to multi-task is a fast paced environment.
• Seeks guidance from team members to resolve issues and identify appropriate issues for escalation.
• Performs other functions as assigned by management.