Customer Service Rep in Training

job
  • HomeTeam Pest Defense
Job Summary
Location
Bonita Springs ,FL 33923
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
27 Nov 2024
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Job Description

Overview:

At HomeTeam, we put people first . We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star player.

Apply in minutes from your mobile phone!

Responsibilities:

As a HomeTeam Customer Service Representative, you can expect to:

  • Provide positive customer experiences that significantly affect the customers likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
  • The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  • Resolving customer problems with invoices and billing questions
  • Enter service-related notes in system software
  • Provide general marketing information to prospects and customers as requested
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  • Validate technician paperwork for completeness and accuracy
  • Escalate appropriate inquiries or problems to managers

Theres plenty of perks too!

  • $37,400/Annually
  • Off Weekends!
  • Comprehensive benefits package including medical, dental, vision
  • TeleHealth Services
  • Company paid life & AD&D insurance
  • Pet Insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam ?

  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx built-in pest control system during a homes construction
  • Pest Management Industry is growing and is a recession resistant line of business
  • Womens Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in workplace.
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. , (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:

Minimum Requirements:

  • Must have 1 year of previous customer service experience
  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED
  • We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws

Physical Demands / Working Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
  • Job is eligible for hybrid working arrangements after training is completed

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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