Nauset Disposal is looking for a
Call Center Representative to join our team for the summer season in
South Yarmouth, MA. Schedule is Monday through Friday, 8:00am to 5:00pm.
JOB RESPONSIBILITIES:
- Serve as point of contact for all internal and external customers (new and existing)
- Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
- Analyze account activity and suggest opportunities for service improvements to the customer.
- Maintain appropriate files and documentation, in accordance with company policy and internal controls
- Liaise with internal teams to determine service requirements, resolve problems or complaints.
- Coordinate drivers according to customer requests
JOB REQUIREMENTS:
- 1 year of customer service/office admin experience
- Excellent time management and prioritization skills
- Strong written and oral communication skills
- Critical and logical thinking skills
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.