Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the Sheraton Gateway Los Angeles we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Sheraton Gateway Los Angeles can mean for you!
Overview
JOB OVERVIEW: Take reservations via the telephone, mailed correspondence, rooming lists, and in-house requests. Enter the information into the Property Management System (PMS). Provide meeting planners and Convention Service Managers one reservations point of contact. Handle all reservations aspects of a group. Handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client correspondence relating to reservations and other group reservation functions
DUTIES AND RESPONSIBILITIES:

• Process all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms, or facsimiles. Mail confirmation and literature requests or reply via facsimile and administrative message when requested.
• Monitor accuracy of group blocks including cut off date, pick up, suite blocks, rates, etc. Set up a file trace system for each group with regular documented conversations with clients, convention service managers and Reservation Manager. Review rooming lists for accuracy in format and ensure prompt processing. Identify, block and process staff and VIP lists with each group. Ensure appropriate information is available for individual call-in groups. Monitor Housing Bureau pick up and communicate with management.
• Processing of all Online Travel Partner reservations and billing. Processing of Travel Agent commissions, reservation penalty charges.
• Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city and its services. Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales and up-selling.
• Other duties as assigned.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Block special request reservations and suites.

• Maintain a clean and well-organized workstation.

• File daily reservations and other correspondence.

• Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services, and Executive Office.

Qualifications
OTHER
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Qualifications and Requirements:
High School diploma or equivalent, previous hospitality experience. Some college preferred. Must speak and write fluently in English. Other languages preferred.
This job requires ability to perform the following:
Essential:

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Must possess computational ability.

• Must possess computer skills.

• Ability to be persuasive with telephone sales skills.

• General knowledge of city and its attractions.

• Follow the principles of CARE and the Four Disciplines of Associate Success.

Compensation Range
The compensation for this position is $22.00/Hr. - $22.00/Hr. based on qualifications and experience.