Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at to learn more about our company.
We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits :
We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Employee Referral Program
• Employee Discount

Pay: $45000k - $65000k / year
Location: Bergey's Corporate- Souderton, PA
Summary: Manage inbound and outbound calls from various sources and converting them into appointments; engage potential customers and provide them with the necessary information to make informed decisions; plays a critical role in building relationships with customers and creating a positive experience that can lead to repeat business and referrals.
Essential Duties:

• Respond for inbound and outbound various sources such as email, phone, chat, text, and social media in a timely and professional manner.
• Qualify calls by understanding their needs and interests and determine the appropriate next steps to take.
• Follow up with calls through various communication channels and document all interactions in our customer relationship management (CRM) system.
• Maintain a high level of accuracy and attention to detail in all lead management tasks.
• Provide world class customer service to all calls and customers by understanding their needs, addressing their concerns, and providing solutions.
• Build rapport with leads and customers to establish long-term relationships.
• Ensure customer satisfaction by delivering timely and accurate information and services.
• Communicate with internal departments to resolve customer issues and ensure smooth transactions.
• Communicating effectively with advisors, managers, and other departments to ensure a seamless and positive customer experience.
• Contacting customers and scheduling appointments for them to visit the dealership.
• Following up with customers to confirm their appointments, ensure they have all the necessary information, and answer any questions they may have.
• Rescheduling appointments as needed and managing the dealership's appointment calendar.
• Respond to calls within 2 rings (goal) no more than 4 rings.
• Maintain an appointment scheduling ratio of 30% or better.
• Complete a minimum of 80 outbound phone calls per shift.
• Score above 80% on mystery shoppers.
• Collaborate with other team members to achieve overall departmental and company goals.
• Share best practices and knowledge with team members to improve overall performance.
• Provide support and guidance to team members as needed.
• Participate in team meetings and training sessions to stay informed and up to date on company policies, procedures, and products.
• Maintains professional appearance.

Other tasks as assigned.
Certificates, Licenses, Registrations:

• Valid Driver's License
• Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.