A services organization in Wisconsin is looking to fill an immediate need with the addition of a new Customer Service Representative to their staff.
Responsibilities:
The Customer Service Representative will:
- Provide pricing and delivery information
- Perform customer verifications and set up new customer accounts
- Receive, process and verify accuracy of orders, forms, and requests
- Communicate and coordinate with internal departments and follow up on customer interactions
- Initiate customer request for orders changes, including the maintenance of order/customer information files and communicate changes to the appropriate departments
- Maintain customer records by updating account information
- Participate in ongoing product training
- Perform other duties, as needed
Qualifications: - 1+ year of Customer Service experience
- High School Diploma / GED
- Computer savvy
- Solid problem solving and time management skills
- Exceptional phone etiquette
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Highly organized
Desired Skills: - Associate's and/or Bachelor's Degree