About UsnnThe Hilton Garden Inn New York/Manhattan-Chelsea is a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. An easy commute for associates convenient to Penn Station, Grand Central Station and all subway lines. Join the Hilton Garden Inn Chelsea and enjoy a great work-life balance, associate events with prizes and incentives awarded for outstanding performance and a team that celebrates the success of their achievements.Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.nnOverviewnnWe are looking for a temporary / Substitute Front Desk Agent to join our team at The Hilton Garden Inn Chelsea! As a Front Desk Agent, you will assist guests with arrival and departure from hotel, while providing positive guests experiences.nnResponsibilitiesnnGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.nnComplete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.nnVerify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.nnPromptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.nnClose guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.nnField guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.nnRemain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.nnComply with attendance rules and be available to work on a regular basis.nnPerform any other job related duties as assigned.nnQualificationsnnHigh school diploma or equivalent required, and college degree preferred.nnHotel experience preferred.nnConsiderable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.nnAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.nnAbility to stand and move throughout front office and continuously perform essential job functions.nnAbility to access and accurately input information using a moderately complex computer system.nnAbility to observe and detect signs of emergency situations.nnAbility to establish and maintain effective working relationships with associates, customers and patrons.nnEffective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.nnSalary range is $29.48 to $39.31 per hour.nnBenefitsnnHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.nnWork today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.nnHEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.nnApplicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.nnJob LocationsUS-NY-New YorknnPosted Date2 months ago(9/20/2024 10:43 AM)nnRequisition ID2024-51130nnCategoryFront Desk / Guest ServicesnnPosition TypeFull-TimennFLSA StatusNon-ExemptnnLocation NameHilton Garden Inn ChelseannMinUSD $29.48/Hr.nnMaxUSD $39.31/Hr.nnDiscretionary Performance Bonus EligibleNonnTipped / Service Charge EligibleNo