Job Description The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.
Pay Rate : ($14/hr)
What we provide: - Paid holidays
- Benefits such as Medical/Dental/Vision
- 401K plan with employer contributions
- Opportunity for advancement and career development
- Culture that embraces a work-life balance
The successful candidate will: - Answer incoming customer calls and provide detailed information
- Notify customers daily of freight availability
- Data entry (domestic and international bills)
- Maintain a driver sign in log
- Maintain files in order and as outlined in the operations procedures and policy manual
- Perform daily audits on all outbound shipments
- Arrive inbound manifest and close out outbound manifest in the AS400
- Consistently monitor e-mail requests and provide detailed information in a timely fashion
- Regular and dependable attendance
- Prepare in-bond documentation (Smaller stations only)
- Acceptance of "containers" and proper documentation (Smaller stations only)
- Office cleanliness: vacuum and trash empty (Smaller stations only)
- Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
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- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
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About Us Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit