Member Services Coordinator
**Cottingham & Butler/ SISCO**
1 Positions
ID: 4016758008
Posted On 10/17/2024
**Job Overview**
**What Our Member Service Coordinators Do and Why Its Important:**
Member Service Coordinators provide exceptional customer service, supporting participants through their companys wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need.
**Core Activities of the Job Include:**
+ Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat
+ Assisting with tasks that may include processing Physicians Screening Forms, participant outreaches, printing or binding, and other special projects.
+ Providing feedback and presenting solutions to improve efficiencies and the participant experience
+ Support advocacy services to help members understand and utilize their benefits effectively.
**Strengths and Skills Necessary for Success in the Role:**
+ For this role, we are looking for several key characteristics that will be necessary to succeed in the position: positive, team-oriented, solution focused, highly organized and even-keeled.
**About Cottingham and Butlers Health and Wellness Division**
Cottingham and Butlers Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.
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Primary Contact
12213
Human Resources
,
563-587-5104
Phone
Phone
Phone
563-587-5922
Fax
Email
True
False
True
**Job Details**
Categories
Insurance
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
943
Job REQ #
4016758008
# Positions
1
Start Date
20241017
End Date
20241129
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**About the Company**
**ABOUT THE COTTINGHAM & BUTLER COMPANIES**
Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.