Senior Business Process Consultant – HRSD / CSMnnLocations: Richmond, VA; Atlanta, GA; RemotennVeracity by RGP™ is a next generation consulting firm focused on delivering transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.nnVeracity is currently seeking an experienced ServiceNow Senior Business Process Consultant for HR / CSM to join our fast-growing Elite Global ServiceNow Practice. The resource will be responsible for the successful project delivery of ServiceNow's HR and/or CSM solutions and services, in a client consulting environment. Business Process Consultants work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform. As a Business Process Consultant for HR / CSM, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.nnWhat you get to do in this role:nnThe Senior Business Process Consultant for HR/CSM will lead workshops to define requirements, improve processes, and enhance customer outcomes. They will ensure the delivery of solutions that are efficient, sustainable, and align with customer goals. This role involves advising on ServiceNow tools, ensuring high-quality deliverables, demonstrating solutions, and supporting continuous improvement. It also requires managing multiple projects and maintaining expertise in ServiceNow products and processes.nnTo be successful in this role, we need someone who has:nn3+ years of experience in HR and/or Customer Service functions, processes, and HR and/or Customer Service industry best practices is highly desired. We see HR and/or Customer Service industry expertise as critical to the success of this position.nnA Bachelor's degree or equivalent practical experience (5-10 years).nn2+ years working with the ServiceNow platform on current releases.nn3+ years’ experience in management consulting, process design, or product management.nnExcellent communication skills (written and verbal) with strong presentation and facilitation skills.nnExceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral.nnStrong interpersonal skills with a strong customer centric mindset.nnExperience leading / executing complex strategic and operational initiatives at large organizations. Experience partnering with and advising executives.nnServiceNow SkillsnnMultiple successful product implementations at Enterprise scale requirednn(CSA) Certified ServiceNow Administratornn(CIS-HR) Certified Implementation Specialist for HR and/ornn(CIS-CSM) Certified Implementation Specialist for CSM requirednnNote: Veracity will provide ServiceNow Partner training and certification opportunities to obtain if not held. Successful completion is a requirement for employment.nnConsulting SkillsnnProven team player and team buildernnQuick learner that can adapt to a fast pace, changing environmentnnEagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.nnDemonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project deliverynnStrong interpersonal skills, customer centric attitude, ability to deal with cultural diversitynnExcellent oral and written communication skills with the ability to present and explain technical information in an articulate mannernnStrong attention to detail and creative problem-solving skills an absolute essentialnnAbility to understand and interpret business needs and identify appropriate business and technical solutions to meet those needsnnProven record of successfully managing business relationshipsnnLife at Veracity: CulturennFlexible work environment (remote or onsite)nnFamily firstnnAgile and collaborativennFun and energeticnnGroup of like-minded folks and creative problem solversnnFast pacednnInclusive and PassionatennSupportive, approachable, and encouraging leadership and team membersnnAll roles are client facingnnSummary of Benefits*nnCompetitive compensationnnComprehensive medical plansnn401k Savings PlannnEmployee Stock Purchase Plannn*Benefit eligibility may vary based on employment status upon hirennBase Pay Range $65-$85/hournnAll compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.nnEqual Opportunity EmployernnVeracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.nnIf you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at our website at to see the amazing work our teams have done and continue to do!nnPowered by JazzHR