OverviewnnThe Customer and Market Insights team is the trusted source and strategic thought partner for Customer, Consumer, Team Member, and competitive insights. Team Members are Operators’ employees that serve on the frontline to deliver positive guest experiences in Restaurant. This role is an experienced research professional who is passionate about deeply understanding Operators’ Team Members and using insights to make Chick-fil-A the frontlines’ favorite place to work.nnThis role supports the Team Member Experience team with insights and analytics to take ground with this Chick-fil-A audience. TheSr. Team Member Insights Leadshould be a confident and agile researcher who can effectively lead and consult across new opportunities for the Team Member Experience team including the creation of strategic research plans, insights design, analytics, and activation.nnOur Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.nnResponsibilitiesnnPartner with team member experience team to design, manage, and lead qualitative and quantitative research projects that identify insights to positively impact the Team Member experiencennManage and interpret annual team member engagement tracking studies to support Operators monitor their Restaurant experience and industry trends over time. Leverage insights to identify shifts in Team Member sentiment and make recommendations to enhance initiative development, marketing strategies, and Team Member experience improvements.nnSelect and collaborate with 3rdparty vendors to enhance insights capabilities. Manage relationships to ensure high quality deliverables, timely executions, and alignment to business goalsnnManage team member sources of truth to provide insights on the frontline and a broader understanding of competitive context both in and outside of the QSR categorynnPartner with Field Insights to conduct team member surveys for initiatives throughout the innovation processnnLead online community of Chick-fil-A team members to provide insights on key initiativesnnPrepare and deliver compelling recommendations to stakeholders, translating complex data into actional insightsnnMinimum QualificationsnnBachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquirednn4+ year's of full-time work experience in consumer or employee insightsnnProven track record of excellence in communication, leadership, problem solving, and analytical skillsnnProven ability to influence key stakeholders along the project decision track and across multiple areas of the organizationnnAbility to thrive in a highly collaborative work environmentnnExceptional written and oral communication abilities Ability to manage multiple projects balancing timelines and prioritiesnnPreferred QualificationsnnMaster's DegreennBusiness, Psychology, Finance Marketing, Economics, Statistics, or other social science area of research.nnMinimum Years of Experiencenn4nnTravel Requirementsnn20%nnRequired Level of EducationnnBachelor's degree or equivalent experiencennPreferred Level of EducationnnMaster's DegreennJob FunctionMarketingnnPosition TypeExperienced ProfessionalsnnRequisition ID2024-17664nnPosting Location : LocationUS-GA-Atlanta