Summary

Job Description

POSITION SUMMARY: To greet, guide and transport in-patients within the hospital setting for all departments. Transport equipment and supplies within the hospital setting. Patient care includes care to patients in the following age groups: pediatric (0 days through 12 years), adolescent (13 through 18 years), adult (19 through 64 years), and geriatric (65 years and above).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Performs patient transfer on and off appropriate transport equipment.
• Transports scheduled patients to all areas of the hospital. Retrieves and delivers equipment, patient transporting aids, and supplies.
• Completes cleaning tasks utilizing OSHA standards. Performs maintenance and/or inventory of equipment according to department standards.
• Monitors the condition of wheelchairs and litters and initiates repair through appropriate communication channels.
• Monitors and maintains transport system including computerized transport schedules.
• Demonstrates computer skills necessary to perform department specific responsibilities.
• Depending on location may need to reschedule patients and handle phone calls.
• Documents accurately and timely, according to department standards.
• Reports promptly unusual situations, reactions, effects or conditions related to patient care to the responsible person(s).
• Provides basic comfort, support and safety needs of patients.
• Functions as a patient advocate by resolving patient/family concerns through appropriate actions.
• Demonstrates proper responses to emergency situations.
• Identifies learning needs and seeks available resources and opportunities.
• Completes assignments within designated shift.
• Responds promptly to requests for assistance.
• Respects patient rights and maintains strict confidentiality.
• Demonstrates concern and respect for others thoughts and feelings and handles conflicts in a positive manner.
• Accepts accountability, as an individual and as a team member for all services provided.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Participates in the on-call responsibilities for this position as required.
• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• HS diploma or equivalent (GED).
• Completion of the educational requirements (additional formal education/training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training).
• CPR Certification required.
• Ability to continually prioritize work responsibilities.
• Ability to work independently and deliver accurate and efficient results.
• Demonstrates positive interpersonal and communication (verbal and written) skills when dealing with patients, family members and staff.

COGNITIVE REQUIREMENTS

ATTENTION/CONCENTRATION The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

• The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception.

NEW LEARNING AND MEMORY The following level of ability is essential for the jobholder to learn and retain material:

• Demands on memory and for processing new information are essential and critical. The individual must have the ability to understand or carry out simple instructions. Requires a high level of aptitude to multitask and assimilate tasks and work responsibilities

PROBLEM SOLVING, REASONING AND CREATIVE THINKING The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

• The position requires the ability to evaluate existing options to resolve a presenting problem and communicating with appropriate medical personnel. The resolutions or options are clearly defined, limited in number and are altered infrequently. Selection of the most appropriate solution is based on well-established and defined guidelines.

TEMPERAMENTS: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:

Creativity, feelings or ideas: Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, self-expression, or imagination.

Influencing/Educating others: Ability to influence patients and family members in their opinions, attitudes or judgments about ideas or things; to motivate, and reinforce education regarding the patients healthcare.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with multiple disciplines and other PTCAs clearly and concisely; to present ideas, facts and technical information.

Planning and control: Ability to identify task requirements and monitor progress toward accomplishment.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies, oxygen tank, IV pumps, suction bottles, feeding pump, portable suction, mechanical lifting devices, flashlight.

Software: Microsoft Office Products, clinical information system, e-mail, scheduling system.

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement :

• Sit: Occasionally
• Stand: Continuously
• Walk: Continuously
• Bend: Occasionally
• Push: Frequently
• Pull: Frequently
• Kneel/Squat: Occasionally
• Reach: Frequently
• Twist: Occasionally
• Balance: Occasionally
• Climb: Rarely

Lifting: Degree of physical exertion is:

Heavy, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Sensory Abilities specifically required:

• Vision
• Hearing

PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Position involves exposure to the following harmful elements:

• Bio hazardous Waste
• Blood borne Pathogens

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences
• Paid Time Off and Paid Holidays
• Shift, Weekend and On-Call Differentials
• Health, Dental and Vision Coverage
• Short-Term and Long-Term Disability
• Retirement Savings Account with Company Matching
• Child Care Subsidies
• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTHis not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTHvia-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTHas a result of the referral or through other means.