Additional InformationnnJob Number 24208864nnJob Category Event ManagementnnLocation The Ritz-Carlton Georgetown Washington D.C., 3100 South Street NW, Washington, District of Columbia, United States, 20007VIEW ON MAP ( Full TimennLocated Remotely? NnnPosition Type ManagementnnJOB SUMMARYnnPlans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.nnCANDIDATE PROFILEnnEducation and Experiencenn• High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.nnORnn• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.nnCORE WORK ACTIVITIESnnManaging Meetings and Special Events Operations and Budgetsnn• Researches and analyzes new products, pricing and services of competition.nn• Apprises property of all groups that will impact property operations.nn• Executes event management strategy that is aligned with the company’s business strategy and leads its execution.nn• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.nnManaging Profitabilitynn• Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.nn• Creates opportunities to upsell during event planning.nn• Manages department controllable expenses to achieve or exceed budgeted goals.nnEnsuring Exceptional Customer Servicenn• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.nn• Sets a positive example for guest relations.nn• Interacts with guests to obtain feedback on product quality and service levels.nn• Responds to and handles guest problems and complaints.nn• Empowers employees to provide excellent customer service.nn• Ensures employees understand expectations and parameters.nn• Strives to improve service performance.nn• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.nnConducting Human Resources Activitiesnn• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.nn• Observes service behaviors of employees and provides feedback to individuals.nn• Monitors progress and leads discussion with staff each period.nn• Participates in the development and implementation of corrective action plans.nn• Attends and participates in all pertinent meetings.nn• Reviews staffing levels to ensure that guest service and operational needs are met.nnThe salary range for this position is $73,000 to $88,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.nnThe compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.nnMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.nnAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.nnEvery day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.nnYour role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.nnIn joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.