Overview
The Clinic Supervisor is responsible for the coordination of day-to-day clinic operations in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. The Clinic Supervisor reports directly to Clinic Administrator or Senior Clinic Administrator and advises and seeks consent from the organizations leadership team to coordinate and manage the activities in the clinic.
Qualifications
EDUCATIONAL REQUIREMENTS
HS Diplima or GED
CERTIFICATION & LICENSURE REQUIREMENTS
Licensed Practical Nurse (LPN) in the state of IL upon hire
Driver's License when driving any vehicle for work-related reasons.
ADDITIONAL REQUIREMENTS

• Use of usual and customary equipment used to perform essential functions of the position.
  

SKILLS AND KNOWLEDGE
Strong interpersonal skills.Strong computer skills.Strong supervisory and leadership skills.Strong verbal and written communication skills. Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.Knowledge of personnel administration and patient relation principles.Ability to work as a team member.Ability to understand and apply guidelines, policies and procedures.Preferred knowledge and experience with process improvement.
Responsibilities

• Operations & Staff ManagementCoordinating day to day clinic operations and provide day to day support for staffing schedules of providers, nurses and PSR's. Hiring and onboarding of appropriate staff.Responsible for hiring, evaluation and training development of assigned clinical and/or patient service representatives.Provide Leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving the quality of care in a vastly changing health care environment.Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies and procedures.First line decision maker with respect to employee relations situations; informing appropriate clinic administrator/senior clinic administrator of all employee situations and partnering with appropriate clinic administrator/senior clinic administrator on high level employee situations.Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.Follow protocols and policies in decision making.Identify and resolve day-to-day issues related to position of oversight.Seek guidance from clinic administrator/senior clinic administrator as needed.Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization.Maintain regular and consistent attendance at work.
• Patient Care/Patient EducationEstablishing effective mechanisms of communication with staff, providers and patients. Act as a liaison between providers/patients/leadership.Act as a liaison between physicians/providers/patients and the organization's leadership team to achieve effective communication and optimal operational processes.Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.
• Clinical ExcellenceAccounts payableSupport UnityPoint Clinic strategic initiatives as requested.Responsible for delegated accountability of department metrics.Manage controllable expenses as assigned.Provide information to support budgeting process as requested.Maintain compliance with CLIA, OSHA, Safety and Risk management guidelines.Maintain compliance with Personnel policies and procedures.Monitor all environmental conditions in order to secure protected health information.Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: