Banfield Pet Hospital Shift Lead - Annandale, Virginia The Shift Lead at Banfield Pet Hospital in Annandale, Virginia is responsible for balancing leadership duties and paraprofessional responsibilities to ensure hospital productivity. On average, the role entails approximately 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties. Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of wellness plan clients. Provide professional, efficient, and exceptional service at all times. Additional responsibilities include educating clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. The Shift Lead also assists in administrative functions, surgery, and maintaining accurate medical records. Leadership responsibilities involve supporting the Practice Manager in developing an efficient, productive hospital team that provides high-quality care and service. J-18808-Ljbffr