Duties and Responsibilities: Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere. Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations. Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals. Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program. Attract, develop, and retain new player patronage through personalized service. Assist in the development of programs to increase player worth while staying with established comping guidelines. Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude. Assist customers in following procedures to obtain complimentary privileges. Assist in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodations, and tickets to sporting events. Observe all employees in their contact with guests and work with management to improve friendliness and courtesy. Assist with phone solicitation. Perform other duties as assigned. Qualifications: Must be 21 years of age or older. Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board. Must have a high school diploma or equivalent. Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations. Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems. High-level public relations and customer service skills are required. Excellent written and verbal communications skills are required. Must have a working knowledge of table games and slot machines. Must be able to work weekends, weeknights, and holidays. Physical Demands: Regularly required to see, talk, hear, walk, and stand. Frequently required to use hands to handle, feel, and reach. Occasionally required to sit or stoop. Occasionally lift and or move up to 30 pounds. Work Environment: The work environment is fast-paced and contains bright lights, loud noise, and stressful situations. J-18808-Ljbffr