Responsibilities of all Employees and Positions: Excellent written and verbal communication skills with both co-workers and clients. Ability to work well with others as a team. Ability to multitask and prioritize. Flexibility and the ability to adjust to a changing environment. Attention to detail and willingness to question when unsure. Self-motivated, hard worker. Strong ability to delegate team members for optimal efficiency within the ER. Willing to adapt to medicine at the rate that it changes. Able to receive criticism and accept responsibility for one’s actions. Be dependable, reliable, and professional. Supportive/appreciative of team members of all levels and knowledge. Is able to maintain a professional and positive demeanor during stressful situations. Strong time management skills. Summary The Referral Coordinator will act as a liaison between the referring veterinarian and MASH. The referral coordinator must be friendly, professional and courteous, and capable of handling many tasks at once with many interruptions. They must remain calm even when clients are upset or if it is very busy. This is a fast pace position that requires the ability to handle multiple requests with grace and etiquette, good computer skills, knowledge of office equipment, ability to make changes, organization and to be personable, quick thinking, and able to function efficiently in a high-stress environment. It is the referral coordinator's responsibility to make sure that our referring veterinarians and clients get the assistance that they need when visiting MASH. Job Relationships: Reports to and works closely with the department supervisors and manager. Works closely with Leadership Teams in any admitting departments and with all Department Managers/Supervisors. Any and all MASH employees. Essential Functions: Maintains relationships with rDVMs. Assists rDVMs with any aspect of the referral process. Communicates with rDVMs via email and phone. Fill medical record requests (for rDVMs and clients) including for insurance purposes. Visit referring hospitals with Marketing Referral Managers. Maintain rDVM database. Oversee and maintain specialty schedules. Review and call new referrals to schedule. Monitor schedules for accuracy. Manage waitlists for departments. Confirm upcoming appointments. Coordinate specialty work-in appointments. Call for medical records for upcoming appointments. Document all communication with clients and rDVMs in the patient record. Assist Client Service Specialists as needed regarding scheduling of new patient appointments. Knowledge of principles and processes for providing client services, including evaluating client needs, meeting quality standards, providing an exceptional client experience, and evaluation of client satisfaction. Ability to write routine correspondence. Ability to speak effectively to clients, doctors, and coworkers while delivering medically oriented information. Ability to handle misdirected negative emotion and behavior. Supportive and encouraging attitude towards clients, patients, and coworkers. Expresses thoughts and ideas effectively while recognizing the need to be “the support network to our clients and patients.” Knowledge of administrative and clerical procedures, including word processing, designing forms, maintaining files, dictation and transcription, communicating via email, and the use of computer programs to manage and maintain client and patient information. Knowledge of basic drug usages, generic and brand names, possible side effects/reactions for the more common drugs, and controlled substances protocol. Using social perceptiveness to be aware of others’ reactions and understanding why they react as they do. Ability to modify approach as appropriate. Knowledge of clinic procedures in support of streamlining clients’ experiences. The referral coordinator must use initiative in carrying out recurring assignments independently without specific instructions while always assisting our referring veterinarians as their number one priority. Any deviations, problems, and unfamiliar situations must be communicated to the supervisor. Job Duties/Requirement/Responsibilities: The listing of job duties/requirements contained in this job description are not all-inclusive. Duties/requirements/responsibilities may be added or subtracted at any time due to the needs of the Hospital. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Job Duties/Requirements/Responsibilities: Job allows employees to vary physical position or activity for comfort. Must be able to: Stand 100% or longer of a 10-hour workday. Walk up to 100% of a 10-hour workday. Sit 4% of a 10-hour workday. Requires the ability to lift up to 50 pounds continuously. Requires the employee to bend, squat, kneel and reach above shoulder level frequently. Climb and twist occasionally. Requires repetitive use of hands for simple grasping and fine manipulation. Requires all sensory skills (speech, vision, smell, touch, and hearing) corrected to the near-normal range. Environment: Greater than 90% of time spent indoors. Temperature and humidity fluctuate indoors. Exposure to cleaning agents. Exposure to high-stress levels. Exposure to electrical currents. Preferred Requirements: High School diploma is required, Associate's degree (A. A.) or Bachelors is preferred; or related experience and/or training; or equivalent combination of education/experience. Adapts positively to the ever-changing healthcare environment by supporting technology and process changes. Ability to empathize with others and demonstrate a values-based work style is required. Must possess excellent listening, interpersonal skills, and problem-solving methods. Demonstrates the core values and Mission Statement of Metropolitan Animal Specialists (MASH) in their day-to-day activity. J-18808-Ljbffr