Complaints Representative

12-month contract

Shift - Mon-Fri 9:30 am - 6:00 pm

Responsibilities

• Provides customer services relating to sales, sales promotions, installations, and communications.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Develops improvement plans in response to customer surveys.

Qualifications

• At least 1 - 3 years of customer service work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• SAP experience preferred