Crisis Management Coordinator

Securitas Security Services USA Inc. is a global leader in providing security solutions that protect businesses' most critical assets. We are seeking a highly trained and experienced Crisis Management Coordinator to join our team.

The Crisis Management Coordinator (CMC) is responsible for initiating, coordinating, and managing response protocols for crisis situations within the assigned region. The role includes working closely with threat analysts, handling alerts, assembling the Incident Management Team (IMT), supporting team functions during crises, and contributing to post-crisis evaluations and training. The CMC ensures that organizational resilience and business continuity are upheld during crisis events.

*This is a hybrid position and can be based in either San Francisco, South Bay area, NYC, or Washington, DC.

Key Responsibilities:

Stakeholder Engagement

• Communicate regularly with threat intelligence teams to identify and monitor risks.
• Collaborate with emergency response teams to ensure alignment on procedures.
• Partner with LinkedIn vendors to optimize resources for response teams.

Alert Response

• Monitor real-time alerts from threat analysts and initiate appropriate responses.
• Serve as the initial point of contact in emergencies, ensuring rapid escalation.

Incident Management Team Activation

Activate the IMT upon identifying a crisis and ensure swift team assembly and stakeholder notification.

IMT Operations Management

• Oversee IMT operations, maintaining clear communication and effective resource allocation.
• Provide logistical support to sustain efficient response operations.

Document and Report Management

• Keep precise records of incidents, timelines, and decisions.
• Support After Action Reviews (AAR) by gathering feedback and compiling insights for future crisis planning.

Training and Industry Engagement

• Coordinate internal and external training sessions for Crisis Management Team (CMT) members.
• Network with industry professionals and attend events to stay current on best practices.

Skills and Qualifications

• Experience in crisis management, emergency response, or similar fields.
• Strong organizational and communication skills.
• Ability to make critical, real-time decisions under pressure.
• Familiarity with threat analysis, risk assessment, and document management systems.

Working Conditions

• Availability for occasional short-notice travel (5-15%).
• Flexibility to work long hours with limited breaks as required.
• On-call availability during off-hours due to the unpredictable nature of crises.
• Capacity to handle multiple tasks concurrently.

Benefits

Depending on experience, Securitas will offer a starting salary of $100K, in addition to a full benefit package that includes:

Medical, dental, vision, and Life insurance

10 days’ vacation accrued, 4 floating holidays, and 6 sick days.

401k

Opportunity to work in a globally respected organization with a supportive team culture.

Access to client benefits such as restaurant, gym, and learning resources.

This role is an excellent opportunity for professionals seeking to contribute to organizational resilience and crisis management in a dynamic, fast-paced environment.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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